Frequently Asked Questions
Everything you need to know about ordering from Diamond
How do I place an order?
Add the products you want to your cart, then go to checkout and fill in your name, phone number, and delivery address. You can submit the order directly on the site or via WhatsApp — no payment is required at this step.
Do I need to pay online?
No. There is no online payment. Once we confirm your order by phone or WhatsApp, we will agree on the payment method for delivery.
Do I need an account to order?
No, you can check out as a guest. Creating an account just lets you track your past and current orders more easily.
How can I track my order?
Use the "Track Order" page with your order number and the phone or email you used when ordering, or check your order history from "My Account" if you created one.
Can I order through WhatsApp directly?
Yes — every product page has an "Order via WhatsApp" button, and checkout also offers a WhatsApp option that sends us your full order summary.
What if I want to cancel my order?
Contact us as soon as possible by phone or WhatsApp with your order number, and our team will help you cancel it before it is confirmed.
Have a question about a product?
Chat on WhatsApp